Communication with Prospects and Clients: To Thine Own Self Be True

By Jane Roqueplot

Have you ever found yourself trying to communicate with a client or prospective client and wondering why you just couldn’t seem to connect? Perhaps, while questioning the client, you were struggling to extract information bit by bit, almost as if you were pulling teeth. Or maybe the client was firing questions at you so quickly you barely had time to react let alone formulate cogent answers before he or she was leaping to the next idea or question? Then, there are those times where you find yourself effortlessly communicating with a client and wishing all your client encounters would go so well. So what can account for such differences?

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