By Carolyn Broomfield
People make decisions within 30 seconds of meeting someone new; which means it is critical to make a positive first impression, especially in the customer service industry. Positive first impressions are created when you establish rapport; rapport is established when people feel they are understood. You can build instant rapport with prospective clients by understanding their needs and offering a professional solution in a confident manner.
Many clients have never used professional resume or career development services, let alone had a resume written by a Certified Resume Writer, so it is essential to put them at ease and convey the value of their investment. This will help establish a great rapport and first impression.
People contact a resume writer because they require a solution to their career challenges and realize they may need professional assistance with their resume. However, much of the time they are not sure what to expect or exactly what kind of help they need. It’s important to remember that the core requirement for clients is winning a job, not simply owning a professional resume.
Login to View the Rest of This Article
Lost Your Password? Click here to change it.
Resume Writers and Career Coaches
Access this + all of CDI’s resource library for as little as $97. Whether you are just starting out or are an established entrepreneur, Career Directors has resources available to take you to your next step.
