“The resume you wrote for me is not working.”
THIS IS GOOD!
Because they still trust you enough to reach out and ask for help. They did not process a charge back!
You not only have a chance to turn this around, but also to make another sale!
IMPORTANT PAUSE: At the beginning I said ‘every great resume writer’. If you know:
- You aren’t a great resume writer;
- You were having a crisis when you worked with this client and didn’t give your all;
- You trusted a sub to get it right and didn’t fully review it;
- You have a ‘will rewrite for free’ policy…
Then that does change the game. You can use some of what I share below, but if you are saying you know your resumes can be improved upon with a ‘will rewrite for free’ or there is any doubt in your mind that the resume you put together wasn’t A#1 stellar, then you need to help this client out!
So, back to our great resume.
If the client catches you by phone, don’t worry. You don’t have the time to take a look now as you have a client appointment coming up. Take a deep breath and don’t get defensive or start saying it can’t be the resume. That’s just going to escalate the situation.
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