Interviewing your resume clients to elicit information can be challenging. Whether you do questionnaires, live interviews, or a hybrid, digging out the best information hinges on the questions you ask. The CDI Education Committee tapped the wisdom of CDI members for this tip sheet on information gathering and came up with five pages of key tips, strategies, and questions which cover:
- Helping clients prepare before their interview with you.
- Guiding clients through the interview process.
- Using call control to get clients back on track when they get side-tracked.
- Applying questioning using favorite questions and value questions to extract data. …